Support
Contact support
Get help from the support assistant, the ticket form, email or Discord, and what to include in a request.
If these docs don't answer your question, the Contral team is here to help. Choose the channel that fits your question.
Ask the Contral support assistant#
Every docs page has a support assistant in the bottom-right corner. It answers from these docs and links you to the exact section. It's the fastest way to get an answer to "how do I…" questions, any time of day. If it can't solve your problem, open a support ticket.
Open a Contral support ticket#
Use the support form at contral.ai/support for anything account-specific: billing, AppSumo licenses, bugs and installation problems.
- Enter the email address of your Contral account, so we can find it.
- Choose a category: General Question, Bug Report, Feature Request, Billing & Subscription, or Installation Help.
- Add a subject and describe the problem. Include exact error messages.
- Submit. You'll get a confirmation email.
We aim to reply within 24 hours on business days. Replies come by email.
Email Contral support#
Email contact@contral.ai. Write from your Contral account's email address if you can, and include the details listed below.
Join the Contral Discord community#
Ask questions, share what you're building and talk to the team in the Contral Discord. Don't post private details such as order numbers or license information in public channels; use the support form for those.
Send product feedback#
Signed-in users can send feedback, with screenshots, from Dashboard → Feedback (contral.ai/feedback). See Your dashboard.
What to include in a support request#
To help us solve it on the first reply, include:
- The email address of your Contral account, and how you sign in (Google, GitHub or email)
- AppSumo buyers: the email address on your AppSumo order, and your tier
- Where it happened: the extension (and your editor) or Contral IDE, with the version
- Your operating system
- The exact error message, and what you did just before it
- For extension problems, the output of
/status
AppSumo questions only AppSumo can answer#
Purchases, refunds and tier changes for the lifetime deal are handled by AppSumo:
- Upgrade or downgrade your tier: appsumo.com/account/products
- Refunds and purchase questions: AppSumo Help Center
Contral support can help with everything after purchase: redeeming, sign-in, moving a license between Contral accounts, and using the product. See Redemption errors and the AppSumo FAQ.
Privacy and data requests#
For data export, deletion or other privacy requests, email contact@contral.ai. We respond to privacy requests within 30 days. See Privacy & data.
Still stuck? Ask the support assistant in the corner of this page, or open a support ticket.